Shipping Policy

Shipping Restrictions

It is your responsibility to understand and comply with all laws governing the purchase, possession, and transportation of cannabis products in your jurisdiction. We make no representation that products offered on this site are legal outside of approved shipping locations.

Processing Time

Orders are typically processed within 1-2 business days. During high-volume periods, processing may take up to 3 business days.

• Orders placed before 2:00 PM EST on business days are typically processed the same day
• Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day
• You will receive a confirmation email with tracking information once your order ships

Shipping Methods & Times

* Delivery times are estimates and not guaranteed. Actual delivery may vary due to carrier delays, weather, or other factors beyond our control.

Packaging

All orders are shipped in discreet, unmarked packaging for your privacy. Our packaging includes:

• Plain exterior packaging with no product descriptions
• Child-resistant containers as required by law
• Proper labeling in compliance with state regulations
• Temperature-appropriate packaging when necessary

Signature Requirements

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• We cannot ship to PO Boxes
• APO/FPO addresses are not accepted
• Address changes after order placement may not be possible

Order Tracking

Once your order ships, you will receive an email with tracking information. You can track your package directly through the carrier's website or through your account on our site.

Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us immediately at shipping@zahammer.com
• Provide your order number and tracking information
• For damaged packages, take photos before opening
• We will work with the carrier to resolve the issue

Note: Title and risk of loss pass to the purchaser upon delivery to the carrier, except where prohibited by law.

Returns & Refunds

Due to the nature of our products, we have a limited return policy:

• Unopened products may be returned within 14 days of delivery
• Products must be in original, sealed packaging
• Customer is responsible for return shipping costs
• Refunds will be processed within 5-7 business days of receiving the return

We cannot accept returns on opened or used products for health and safety reasons.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has shipped, it cannot be cancelled and must follow our return policy. To request a cancellation, contact us immediately at orders@zahammer.com with your order number.

Contact Us

For shipping questions or concerns, please contact us: